Why Perception Isn’t Reality with Shawn Herbig | Plant Leadership

Manufacturing Greatness Podcast Preview with Trevor Blondeel

Manufacturing leadership depends on data, but how leaders read research shapes everything from workforce strategy to quality, hiring, and retention. Perception, curiosity, and bias all influence decisions about wages, childcare, culture, and employee engagement. The same engineering rigor used on the line at Ford can be applied to people.

On the Manufacturing Greatness podcast with Trevor Blondeel, we work with organizations to manufacture greatness by leveraging the resources you already have to achieve greater retention, productivity, and profits.

How many decisions in your plant this year were made on a gut feeling that somebody called data? Most leaders look for numbers that confirm what they already believe, so the plan rests on a hunch and the root cause gets missed. Here are three ideas for reading research the way a researcher does and using it to build a stronger team.

1. Perception Is Not Reality, but It Drives Behavior

Early in a career at Ford, one quality analyst chased a strange failure: car radios that seemed to change stations on their own. The root cause showed up in cold weather states, where drivers wearing big gloves pressed two small buttons at once. Dealers swapped the units, and every returned radio passed the bench test. From an engineering standpoint nothing was broken, yet the customer saw a failure.

Perception is not reality, but it changes behavior. If you believe it is raining, you leave early or grab an umbrella, even under a blue sky. Plants face the same problem. Many people picture manufacturing as loud, dirty, and low tech, so they never walk through the door. Leaders need to show the strong training, wages that grow with tenure, solid benefits, and paths into robotics, programming, and engineering.

2. Look at the Hiring Data Nobody Is Watching

Hiring strategy improves when leaders know where they stand. Benchmarking starting and five-year wages, insurance costs, retirement matches, and how long it takes to earn vacation shows which levers to pull. You cannot over-index on what your local talent values if you do not know the average.

Two areas deserve a deeper look. Childcare is under-reported because surveys ask HR teams, not candidates. A person without second shift coverage never shows up to the interview, so the problem stays invisible, and childcare supply dropped sharply after COVID. Fair chance hiring also deserves a thoughtful conversation. Depending on what you make, some people with old records, such as a decade-old marijuana charge, may deserve to be judged by who they are now.

3. Test the Hypothesis, Do Not Confirm It

Never run a study to confirm a theory. Run it to test a hypothesis, much like five why problem solving. Confirming data usually gets less scrutiny than contradicting data, which is classic confirmation bias, and both deserve the same questions. Ask about sample size, methodology, and whether you are looking at rigorous research or anecdote. You are not trying to tear the data down, only to make sure everyone stands on solid ground. Research is a strategic tool, not a vanity tool, and most results show a mix of what is going well and what needs attention right now.

Curiosity ties all of this together. Ask why you believe something. Was that coworker mean, or just grumpy? Are you judging people by who they were or who they are? Questions like these strengthen culture, engagement, and retention because they change thinking, and thinking drives behavior. This week, pick one piece of data you are relying on and ask what you could be wrong about.